okph Privacy Policy

1. Who We Are

This Privacy Policy is issued by the operator of the okph platform, accessible at okph.club (referred to in this Policy as "okph," "we," "us," or "our"). okph operates an online casino and gaming platform serving players in the Philippines.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), okph acts as the Personal Information Controller in respect of the personal data it collects and processes about registered players and website visitors.

If you have any questions about this Privacy Policy or how okph handles your personal data, please contact us using the details provided in Section 13.

2. Personal Data We Collect

okph collects the following categories of personal data:

• Registration Data: Full name, date of birth, email address, mobile number, and residential address provided when you create an okph account.
• Identity Verification Data: Government-issued identification documents (such as a Philippine passport, driver's licence, or SSS/UMID card), selfie photographs, and proof of address documents submitted during KYC verification.
• Financial Data: Payment method details (GCash mobile number, Maya account details, bank account information), transaction history, deposit and withdrawal records. okph does not store full debit card numbers — card data is handled directly by our PCI-DSS compliant payment processors.
• Account Activity Data: Login history, game play records, betting history, bonus usage, session duration, and account preference settings.
• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Communications Data: Records of your communications with okph support, including live chat transcripts, email correspondence, and any feedback or complaints submitted.
• Marketing Preferences: Your opt-in or opt-out status for promotional communications, and records of marketing emails opened or clicked where applicable.

3. How We Collect Your Data

okph collects personal data through the following means:

• Directly from you when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automatically through cookies, web beacons, and similar tracking technologies when you visit or use the okph platform. See Section 10 for more detail on cookies.
• From third parties including identity verification providers, fraud prevention services, and payment processors, where necessary to verify your identity or process transactions.
• From publicly available sources where permitted by law, such as sanctions lists and politically exposed persons (PEP) databases, for anti-money laundering compliance purposes.

4. How We Use Your Personal Data

okph uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your okph account, including processing your registration and verifying your identity.
• Service Delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver the core functionality of the okph platform.
• Identity Verification and KYC: To verify that you meet the eligibility requirements to use okph, including age verification (21+) and identity confirmation as required by applicable regulations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the platform.
• Regulatory Compliance: To comply with our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR reporting obligations, and the Data Privacy Act.
• Customer Support: To respond to your enquiries, resolve complaints, and provide assistance with your account.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools.
• Marketing: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the performance and features of the okph platform.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act, okph processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your okph account and deliver the services you have requested.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, PAGCOR requirements, and tax reporting.
• Legitimate Interests: Processing necessary for okph's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

okph does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary:

• Payment Processors: GCash, Maya, and banking partners require certain account and transaction data to process deposits and withdrawals on your behalf.
• KYC and Identity Verification Providers: Third-party services that assist okph in verifying your identity and age as required by our regulatory obligations.
• Fraud Prevention Services: Providers that help okph detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law or court order.
• Technology Service Providers: Cloud hosting, data storage, and platform infrastructure providers who process data on okph's behalf under strict data processing agreements.
• Game Content Providers: Where required to resolve disputes about game outcomes, limited game session data may be shared with the relevant game provider.

All third parties with whom okph shares personal data are required to handle that data in accordance with applicable privacy laws and okph's data protection standards.

7. Data Retention

okph retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and our legitimate business interests. Specific retention periods include:

• Account and KYC Data: Retained for a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Retained for three (3) years from the date of the communication.
• Marketing Consent Records: Retained for the duration of your account and for three (3) years following account closure or withdrawal of consent.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, okph will securely delete or anonymize the data.

8. Security of Your Personal Data

okph implements appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and okph's servers.
• Encryption of sensitive data at rest, including identity documents and financial information.
• Role-based access controls limiting staff access to personal data on a need-to-know basis.
• Regular security assessments and penetration testing of the okph platform.
• Incident response procedures for detecting, reporting, and responding to personal data breaches.

While okph takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your okph account credentials. If you suspect unauthorized access to your account, please contact our support team immediately.

9. Your Data Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by okph:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data okph holds about you and information about how it is processed.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your okph account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to okph's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe okph has violated your data privacy rights.

To exercise any of these rights, please contact okph using the details in Section 13. We will respond to all data rights requests within thirty (30) days. We may need to verify your identity before processing your request.

10. Cookies and Tracking Technologies

okph uses cookies and similar technologies (such as web beacons and local storage) on the okph platform. Cookies are small text files stored on your device that help us provide a better experience.

okph uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming limits you have set.
• Analytics Cookies: Help okph understand how players use the platform — which pages are visited most, where errors occur, and how navigation flows. This data is aggregated and does not identify you personally.
• Marketing Cookies: Used only where you have consented, to track the effectiveness of promotional campaigns and deliver relevant offers.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the okph platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

11. Children's Privacy

The okph platform is strictly intended for adults aged 21 years and above in accordance with Philippine law and PAGCOR regulations. okph does not knowingly collect personal data from individuals under the age of 21.

If okph becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately closed, all associated data will be deleted, and any deposited funds will be returned to the payment method used for the original deposit.

If you believe a minor has registered an account on the okph platform, please contact our support team immediately so we can take appropriate action.

12. Changes to This Privacy Policy

okph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, okph will notify registered players by posting a notice on the platform or sending an email to your registered address prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how okph protects your personal data. Your continued use of the okph platform following any update constitutes your acceptance of the revised Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way okph handles your personal data, please contact our Data Protection Officer:

• Email: privacy at okph.club
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Within 30 days for data rights requests; within 24 hours for general privacy enquiries

If you are not satisfied with okph's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.

Please include your full name, registered email address, and a clear description of your request or concern when contacting us, so we can assist you as efficiently as possible.